Terms of Service
Art. 1 - Introduction and Scope
These Terms and Conditions (“Terms”) govern access to and participation to The Art of Longevity by Valmont (“TAOL”) a personalized wellness, longevity and lifestyle program offered by CVL Cosmetics SA, with registered office at Place du Port 1, 1110 Morges, Switzerland (the “Company”) and operated under the trademark “Valmont”. TAOL provides personalized wellness, longevity, and lifestyle recommendations based on user- provided data, including biological and lifestyle information collected through the TAOL platform (the “Platform”), developped and provided by BMR Genomics, molecular analysis lab provider, with registered office in 35131 Padova (PD), via Redipuglia 21/A, Italy (hereinafter "BMR"). These Terms apply to all orders submitted by the participant (“User”, “you”) to the Platform and shall prevail over any general purchasing conditions of the User, unless otherwise agreed upon in writing. By enrolling in TAOL, the User agrees to these Terms.
Art. 2 - Definitions
For the purpose of these Terms, the following definitions apply:
- Affiliates: means, in relation to the Company, any entity that directly or indirectly controls, is controlled by, or is under common control with the Company, including entities forming part of the Valmont Group to which the Company belongs.
- BMR: means BMR Genomics, with registered office in 35131 Padova (PD), via Redipuglia 21/A, Italy
- Condensed Report: means the summarized version of the Personalized Report made available to the User as part of the Services.
- CVL/Company: means CVL Cosmetics SA, with registered office at Place du Port 1, 1110 Morges, Switzerland. Owner and manufacturer of the luxury and high- quality cosmetics products (skin care and perfumes) under the trademark “VALMONT”, “ELIXIR DES GLACIERS” and “STORIE VENEZIANE”
- Detailed Report: means the detailed version of the Personalized Report made available to the User as part of the Services.
- DNA Kit: means a kit provided to the Participant for the collection of a Sample, including any materials, instructions and components required to collect and return such Sample for analysis in connection with TAOL.
- Enrollment: means the process by which a User registers for TAOL, by submitting the required information through the registration process and accepting these Terms.
- Experts: means independent service providers who are not employees of the Company and who may deliver certain services in connection with TAOL, including but not limited to nutritionists, trainers and other wellness or 2 beauty professionals.
- Partner Venues: means third-party hotels or other venues that host or facilitate the delivery of certain elements of TAOL and which operate independently from the Company or its Affiliates.
- Personalized Report: means the reports (whether in their detailed or condensed version) generated by BMR based on the Sample analysis and the lifestyle data submitted by the User and containing personalized insights, results and recommendations.
- Platform: means the longevity.lamaisonvalmont.com web platform/interface developped by BMR specifically for Valmont.
- Recommendations: means non-medical guidance provided to the User in connection with the TAOL, including but not limited to nutrition, lifestyle, wellness and skincare suggestions, and may include recommendations to seek advice from Experts where appropriate, under the Company responsibility.
- Sample: means a biological sample (saliva) voluntarily provided by the Participant collected for the purpose of analysis by BMR in connection with TAOL.
- Services: means the following non-medical services provided as part of TAOL:
- The collection of personal, lifestyle, and wellness-related information, through questionnaire assessment
- The collection of a saliva sample and its DNA analysis by BMR
- The preparation of the a Personalized Reports.
- The provision of wellness insights, lifestyle and Valmont products and other beauty recommendations based on the Personalized Reports.
- Where applicable, involvement of independent Experts, including wellness consultations and the analysis and interpretation of the Personalized Reports.
- TAOL: means the Art of Longevity by Valmont: a personalized wellness, longevity and lifestyle program, based on data provided by the Participant, including biological and lifestyle data, and comprising Services, Products and Recommendations offered by the Company.
- User: means any individual who accesses, registers for, enrolls in or uses TAOL
- Valmont: means the brand owned by CVL Cosmetics SA, under which cosmetic products are marketed under the trademarks “VALMONT”, “ELIXIR DES GLACIERS” and “STORIE VENEZIANE”.
- Valmont Group: means the group of companies comprising Valmont Group SA and its subsidiaries and affiliated entities.
- Valmont Venues: means venues operated by the Company or its Affiliates, including spas and La Maison Valmont, where TAOL is delivered.
Art. 3 - Nature of the Services
Art. 3.1 - Scope of the Services
TAOL is a personalized longevity and wellness program designed to generate individualized insights and recommendations based on the analysis of biological and lifestyle data. The Services include:
- The collection of personal, lifestyle, and wellness-related information, through questionnaire assessment
- The collection of a saliva sample and its DNA analysis by BMR.
- The preparation of a Personalized Reports.
- The provision of wellness insights, lifestyle and Valmont products and other beauty recommendations based on the Personalized Reports.
- Where applicable, involvement of independent Experts, including wellness consultations, analysis and interpretation of the Personalized Report.
Art. 3.2 - Personalized Reports and Data Retention
Personalized Reports may be provided in different formats, including a detailed version (the “Detailed Report”) and a summarized version (the “Condensed Report”).
The Detailed Report is made available to the User through the Platform and may be downloaded for a period of up to forty-five (45) days from delivery. The User is responsible for accessing and, where applicable, downloading or saving the Detailed Report within this period.
An anonymized version of the Detailed Report may be retained for up to one (1) year after expiry of the above forty-five (45)-day period, unless a longer retention period is required by applicable law, after which such data may be deleted and may no longer be recoverable.
The Condensed Report shall be retained in the User’s file by the Company and/or the relevant Affiliate or Partner for as long as the User remains enrolled in TAOL.
Samples may be stored by BMR for up to thirty (30) days following delivery of the Reports.
Subject to the User’s consent to the retention of anonymized and aggregated genetic data for the improvement of BMR’s algorithm.
The Detailed Report is made available to the User through the Platform and may be downloaded for a period of up to forty-five (45) days from delivery. The User is responsible for accessing and, where applicable, downloading or saving the Detailed Report within this period.
An anonymized version of the Detailed Report may be retained for up to one (1) year after expiry of the above forty-five (45)-day period, unless a longer retention period is required by applicable law, after which such data may be deleted and may no longer be recoverable.
The Condensed Report shall be retained in the User’s file by the Company and/or the relevant Affiliate or Partner for as long as the User remains enrolled in TAOL.
Samples may be stored by BMR for up to thirty (30) days following delivery of the Reports.
Subject to the User’s consent to the retention of anonymized and aggregated genetic data for the improvement of BMR’s algorithm.
Art. 3.3 - Non-Medical Nature of the Services
The Services, including any Personalized Reports, insights, consultations and recommendations, are provided solely for informational and wellness purposes. They do not constitute medical advice, diagnosis, treatment, prescription, or a substitute for consultation with a licensed physician or other qualified healthcare professional.
The User remains solely responsible for seeking medical advice from qualified healthcare professionals where appropriate and must not rely on the Services as a basis for medical decision-making.
The User remains solely responsible for seeking medical advice from qualified healthcare professionals where appropriate and must not rely on the Services as a basis for medical decision-making.
Art. 4 – Independent Experts
As part of TAOL, the Company may suggest or facilitate access to independent third-party experts (the “Experts”). Experts act in their own name and under their own professional responsibility and are not employees, agents or representatives of the Company, its Affiliates or Partners.
Where the User chooses to consult or interact with an Expert, the Company, its Affiliates or Partners may share the User’s Personalized Report and relevant information with such Expert only with the User’s prior express consent.
The Company, its Affiliates and Partners do not provide the services of such Experts, do not control them, and do not guarantee or endorse their services, advice or qualifications.
Experts act in their own name and under their own professional responsibility and are not employees, agents or representatives of the Company, its Affiliates or Partners.
Where the User chooses to consult or interact with an Expert, the Company, its Affiliates or Partners may share the User’s Personalized Report and relevant information with such Expert only with the User’s prior express consent.
The Company, its Affiliates and Partners do not provide the services of such Experts, do not control them, and do not guarantee or endorse their services, advice or qualifications.
Experts act in their own name and under their own professional responsibility and are not employees, agents or representatives of the Company, its Affiliates or Partners.
Art. 5 - Eligibility and Access to the Services
Art. 5.1 - Eligibility
TAOL is available only to individuals:
- Aged 18 years or older;
- With the legal capacity to enter into binding agreements and to provide informed consent;
- Residing in jurisdictions where TAOL is lawfully offered.
Art. 5.2 - Access to the Services
Access to the Services is subject to prior registration through the dedicated TAOL webpage. As part of the registration process, the User is required to complete a questionnaire and provide certain information, including personal and lifestyle data. Submission of this information constitutes the User’s formal enrollment in TAOL, the creation of a user account, and acceptance of these Terms.
The completion and submission of the registration process are a prerequisite for accessing the Services, including any analysis of a Sample. No Sample will be processed or analyzed unless and until the User has completed the registration and accepted these Terms of Use.
The User acknowledges and agrees that, even if a Sample is provided or received prior to registration, such Sample will not be analyzed until the registration process has been completed and validated by BMR.
The Company reserves the right to suspend or deny access to the Services in the event of incomplete, inaccurate or misleading information, or where the User fails to comply with these Terms of Use.
The completion and submission of the registration process are a prerequisite for accessing the Services, including any analysis of a Sample. No Sample will be processed or analyzed unless and until the User has completed the registration and accepted these Terms of Use.
The User acknowledges and agrees that, even if a Sample is provided or received prior to registration, such Sample will not be analyzed until the registration process has been completed and validated by BMR.
The Company reserves the right to suspend or deny access to the Services in the event of incomplete, inaccurate or misleading information, or where the User fails to comply with these Terms of Use.
Art. 6 – User Obligations
The User agrees to comply with the following obligations at all times in connection with TAOL:
Art. 6.1 – Accurate Information
The User shall provide accurate, complete and up-to-date information and shall promptly update such information as necessary. The User acknowledges that the quality and relevance of the Services and Recommendations depend on the accuracy of the information provided.
Art. 6.2 – Proper Use of the Services
The User shall use the Services in good faith and in accordance with these Terms and all applicable laws and regulations. The User shall not misuse the Services or use them for any unlawful or improper purpose.
Art. 6.3 – Compliance with instructions
The User agrees to follow any instructions provided in connection with TAOL, including with respect to the use of any Products, the completion of assessments, or the collection and return of any Sample.
Art. 6.4 – Health Responsibility
The User acknowledges that TAOL provides non-medical guidance only and does not constitute medical advice, diagnosis or treatment. The User remains solely responsible for their health and shall seek advice from qualified healthcare professionals where appropriate.
Art. 6.5 – Sample Collection and Submission
Where applicable, the User shall collect and submit any Sample in accordance with the instructions provided with the DNA Kit. Failure to comply with such instructions may affect the quality, validity or availability of the Services, requiring a new sampling. Where an issue is attributable to the Services, the Company shall use reasonable efforts to facilitate a re- collection or re-analysis at no additional cost to the User.
Art. 6.6 – Personal Use Only
The User shall use TAOL for personal use only and shall not transfer, assign or make available any part of the Services to any third party.
Art. 6.7 – Account Security
The User is responsible for maintaining the confidentiality of their account credentials and for all activities carried out under their account. Any actual or suspected unauthorized access or security breach must be reported immediately to: longevity@evalmont.com.
Art. 7 – Orders, Payments and Delivery
Access to the Services may be purchased through TAOL, Valmont Venues, Partner Venues or other authorized channels. The Platform itself does not necessarily process payments.
The Company may provide estimated timelines for the delivery of Reports or other elements of the Services. Such timelines are indicative only and shall not constitute binding deadlines.
Where applicable, physical items, including DNA Kits, may be shipped to the User. The User is responsible for providing accurate and complete delivery information. The Company shall not be liable for any delay, loss or delivery issue resulting from inaccurate or incomplete information provided by the User or from circumstances beyond the Company’s reasonable control.
The Company reserves the right to suspend access to the Services and/or any ongoing processing if the User fails to make any payment when due or breaches these Terms and fails to remedy such breach within a reasonable period.
The Company may provide estimated timelines for the delivery of Reports or other elements of the Services. Such timelines are indicative only and shall not constitute binding deadlines.
Where applicable, physical items, including DNA Kits, may be shipped to the User. The User is responsible for providing accurate and complete delivery information. The Company shall not be liable for any delay, loss or delivery issue resulting from inaccurate or incomplete information provided by the User or from circumstances beyond the Company’s reasonable control.
The Company reserves the right to suspend access to the Services and/or any ongoing processing if the User fails to make any payment when due or breaches these Terms and fails to remedy such breach within a reasonable period.
Art. 8 – Unavailability of Services
If any element of the Services becomes temporarily unavailable, the Company may suspend the relevant order or process and inform the User as soon as reasonably practicable. Where possible, the Company will provide an estimated timeframe for resumption. The User may elect to wait or, where applicable, request cancellation and a refund in accordance with the withdrawal provisions below.
Art. 9 – Sample Non-Compliance and Inability to Complete Analysis
Samples must comply with applicable collection and laboratory acceptance requirements. If a Sample is non-compliant or if technical issues prevent completion of the analysis, the Company may suspend the process and notify the User via the Platform and/or email.
In such cases, the User may request a replacement DNA Kit to provide a new Sample. Where the issue is attributable to the User, the replacement may be subject to additional costs. Where the issue is attributable to the Services, the replacement shall be provided at no additional cost.
The User may also request cancellation in accordance with the withdrawal provisions below, where applicable.
In such cases, the User may request a replacement DNA Kit to provide a new Sample. Where the issue is attributable to the User, the replacement may be subject to additional costs. Where the issue is attributable to the Services, the replacement shall be provided at no additional cost.
The User may also request cancellation in accordance with the withdrawal provisions below, where applicable.
Art. 10 – Right of Withdrawal
Where applicable under mandatory law, the User may exercise the right of withdrawal within fourteen (14) days from receipt of the DNA Kit, by contacting the Company using the contact details provided on the Website.
The User shall return the DNA Kit within fourteen (14) days of such request. The Company reserves the right to verify the condition of the returned kit prior to issuing any refund.
If the DNA Kit is returned damaged or incomplete, or is not returned, the Company may deduct the corresponding costs from the refund.
No right of withdrawal shall apply once the analysis has been initiated, where permitted by applicable law.
The User shall return the DNA Kit within fourteen (14) days of such request. The Company reserves the right to verify the condition of the returned kit prior to issuing any refund.
If the DNA Kit is returned damaged or incomplete, or is not returned, the Company may deduct the corresponding costs from the refund.
No right of withdrawal shall apply once the analysis has been initiated, where permitted by applicable law.
Art. 11 – Disclaimer and Limitation of Liability
The Company shall not be liable for any failure or delay in the performance of the Services resulting from circumstances beyond its reasonable control, including but not limited to failures of telecommunications networks, IT systems, third-party service providers, or events affecting Partner Venues.
The Company provides the Services on a best-efforts basis. To the maximum extent permitted by law, the Company disclaims any warranties regarding uninterrupted or error-free operation of the Services.
The Company shall not be liable for:
The Company provides the Services on a best-efforts basis. To the maximum extent permitted by law, the Company disclaims any warranties regarding uninterrupted or error-free operation of the Services.
The Company shall not be liable for:
- any consequences resulting from inaccurate or incomplete information provided by the User;
- any acts or omissions of Third-Party Providers or Partner Venues;
- any interpretation or use of the Reports by the User.
Art. 12 – Methodologies and Quality Standards
The Company relies on BMR operating in accordance with applicable quality standards. Due to the evolving nature of scientific and technical methodologies, the Company and its third-party providers may modify protocols, analytical methods and tools from time to time. Such changes shall not entitle the User to request the re-performance of previous analyses free of charge.
Art. 13 – Disputes and Re-Analysis
Any claim regarding a Personalized Report must be submitted in writing to the Company within thirty (30) days from delivery. The Company shall review such claim using its internal quality control processes and, where applicable, in coordination with its third-party providers.
A re-analysis shall be offered free of charge only where a technical issue attributable to the Services is identified. After expiry of the above period, the relevant Report shall be deemed accepted. Any further analysis shall require a new Sample and may be subject to additional charges.
A re-analysis shall be offered free of charge only where a technical issue attributable to the Services is identified. After expiry of the above period, the relevant Report shall be deemed accepted. Any further analysis shall require a new Sample and may be subject to additional charges.
Art. 14 – Customer Support
The User may contact the Company using the contact details provided on the Website. Requests and complaints will be handled within a reasonable timeframe. Support may be provided directly by the Company or, where relevant, in coordination with Affiliates, Partner Venues or third-party providers.
Art. 15 – Privacy and Personal Data
The processing of personal data in connection within TAOL is governed by the Privacy Policy, which is made available on the Platform.
The Company processes personal data in accordance with applicable data protection laws, including, where applicable, the Swiss Federal Act on Data Protection (FADP) and the General Data Protection Regulation (GDPR).
The Company processes personal data in accordance with applicable data protection laws, including, where applicable, the Swiss Federal Act on Data Protection (FADP) and the General Data Protection Regulation (GDPR).
Art. 16 – Final Provisions
Any failure by the Company to enforce any provision of these Terms shall not constitute a waiver of its rights.
Art. 17 – Governing Law and Jurisdiction
These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of Switzerland.
Nothing in these Terms shall limit or exclude any rights the User may have under applicable mandatory laws of their country of residence.
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts at the registered office of the Company, unless mandatory law provides otherwise.
Nothing in these Terms shall limit or exclude any rights the User may have under applicable mandatory laws of their country of residence.
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts at the registered office of the Company, unless mandatory law provides otherwise.
Art. 18 – Amendments
The Company reserves the right to amend, modify, or update these Terms of Service at any time, in whole or in part, at its sole discretion, including, without limitation, to ensure compliance with applicable laws and regulations or to reflect changes in its services or operations.
Any such amendments shall become effective upon publication on the Company’s website or upon notification to users, as applicable. Continued use of the services following such changes shall constitute acceptance of the revised Terms of Service.
Any such amendments shall become effective upon publication on the Company’s website or upon notification to users, as applicable. Continued use of the services following such changes shall constitute acceptance of the revised Terms of Service.